Customer Relationship Management (CRM) helps a company to develop and nurture relationships with its customer?
July 18th, 2009
| Tags: Crm Company, Crm Initiatives, Customer Relationship Management Crm
nimish.zaveri asked:
In the 2000s the adoption of IT based CRM systems has increased. Describe some of the ways in whih IT can be used to support CRM initiatives,giving specific examples.Also explain what could go wrong in such IT based initiatives,giving example of failed initiative
In the 2000s the adoption of IT based CRM systems has increased. Describe some of the ways in whih IT can be used to support CRM initiatives,giving specific examples.Also explain what could go wrong in such IT based initiatives,giving example of failed initiative
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